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Chromebook FAQ

Google Drive - A file I Created isn't Showing in "My Drive"...?

posted Sep 25, 2015, 9:38 AM by Mike Martz   [ updated Nov 14, 2015, 9:31 AM by Kari Saccomanno ]

If you cannot see the file you are looking for when you click on "My Drive" there are two options that may still find your files.  Click on the "Recent" option.  If you still don't see the file(s) you are looking for, use the search box at the top of the page.  You can search by the title... or even search using text that you know would appear within the document.

What If My Chromebook is Stolen or Lost?

posted Sep 24, 2015, 3:14 PM by Mike Martz

You should come to the library and fill out a "ticket."  Expect a minimum of 1 week turn-around time to process the claim.

What Should I do if I lose/Damage the Chromebook, Charge Cord, Hardshell?

posted Sep 15, 2015, 4:30 PM by Mike Martz

If you lose or damage the Chromebook, charge cord, or hardshell, please report it immediately to the school through the helpdesk in the library. You will need to a) pay for a replacement or b) submit an insurance claim if you bought into the school insurance policy.

What Should I do if I Have Tech Issues?

posted Sep 15, 2015, 4:29 PM by Mike Martz

Try restarting the Chromebook by pressing/holding the power button for at least 5 seconds.  Chromebooks update automatically every time they are restarted.

If the Chromebook is still behaving unexpectedly, try to trouble-shoot by performing a google search, asking your teacher(s), chatting with friends, etc... If the problem persists, bring the Chromebook to the helpdesk in the library. Fill out a form that explains what the problem is and leave for our helpdesk to troubleshoot.  Expect a 48 hr turn-around time.

Is the Chromebook mine?

posted Sep 15, 2015, 1:57 PM by Mike Martz   [ updated Sep 15, 2015, 4:08 PM ]

LPOSD remains the owner of student Chromebooks.  Students are simply checking the device out for the year for their use... similar to a textbook.  The expectation is for students to treat them with care and check them back in at the end of the spring semester (or earlier if they change schools).

Can I Personalize or Decorate the Chromebook?

posted Sep 15, 2015, 1:37 PM by Mike Martz   [ updated Sep 15, 2015, 4:23 PM ]

Students should not apply stickers to their chromebook nor the hardshell cover.  These machines will be collected at the end of the school year.  In the scenario where a student were to not receive their same machine the next year, we can't spend the time to remove stickers/decals/etc... for the new user.  You may place thin paper/sticker materials between the cover and the chromebook as long as it doesn't damage the chromebook or shell.

How Does Internet Filtering Work?

posted Sep 15, 2015, 1:33 PM by Mike Martz   [ updated Sep 15, 2015, 4:45 PM ]

Student Chromebooks will be filtered with our school's Lightspeed filtering system both at school and when students are at home.  The intention of the Chromebook is for learning/academic purposes.  Social media and streaming media is blocked.  This means no access to Facebook, YouTube, Pandora, etc...  

If you use another computer (non-school) and you log into Chrome with your last.first@lposd.org account, you will be filtered the same as if you were on a district computer.  Filtering works based on your district assigned account name.  If you don't want to be filtered on your personal computer, sign out of your district account in Chrome.  You can not sign out of your district account on Chromebooks.

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